Communication Log
Every conversation, perfectly documented
Automatically log all client communications in one unified timeline. Never miss context from previous conversations, and ensure every team member is informed.
- Sync emails from Gmail or Outlook with all client correspondence appearing automatically in their profile
- Every text message sent through StudioFlow is logged with timestamp and delivery status
- Log phone calls with quick notes and optional call recording integration for consultation documentation
- Add private team notes that only staff can see documenting preferences, concerns, or special requests
- Search across all communications to find specific conversations, agreements, or details instantly
- View all interactions chronologically—bookings, messages, payments, and notes in one stream
Feature Specifications
How Studios Use This
Real-world applications that drive results
Consultation Follow-Up
Before a client arrives, review your previous conversations to remember their design ideas, concerns, and any promises made.
Team Handoffs
When a client works with a different artist, they can quickly review all past communications and notes.
Dispute Resolution
If a client disputes what was agreed, pull up the exact email or text where terms were confirmed.
Personalized Service
Remember that a client mentioned their wedding date or that they prefer afternoon appointments—details that build loyalty.
Why Studios Love Communication Log
- Never lose conversation context
- Ensure team-wide visibility
- Resolve disputes with records
- Personalize every interaction
- Track communication patterns
- Maintain professional records
“I used to scramble before appointments trying to remember what we discussed. Now I just pull up the communication log and I'm instantly caught up.”
Frequently Asked Questions
Everything you need to know about Communication Log
Does email sync work both ways?
Emails are imported read-only for logging. You can send emails through StudioFlow which will also appear in your regular email client.
Can I delete communication records?
Individual records can be archived but not permanently deleted, ensuring audit trail integrity. GDPR deletion requests are handled separately.
Are internal notes visible to clients?
No, internal notes are strictly for team use and never appear in client-facing views or exports.
How far back does the sync go?
Initial email sync imports the last 90 days. Older emails can be manually imported if needed.
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